Report a bug or request a feature

Report from inside the studio#

While you are signed in, a small report button floats at the edge of the screen. You can drag it out of the way (double-click it to put it back).

1. Go to the page where the problem is, then press the report button.
2. A screenshot of the page is attached automatically.
3. Choose a Type: Bug, Feature Request, or Improvement.
4. Choose a Priority: Low, Medium, High, or Critical.
5. Describe what happened and press submit.

Write a report the team can act on#

• What you did: the steps, in order.
• What you expected, and what happened instead, including any error message, word for word.
• Where: the project name and the shot number, if it is about a generation.
• When: roughly what time, so the team can find it in the logs.

Other ways to reach us#

Signed out, or can't sign in? Email studiosupport@pray.com, or use the contact form at the bottom of the help center. Both reach the studio support team, whether or not you are signed in. Every Studio support request goes to that address: bugs, feature ideas, account questions, and billing.